ABSTRACT We propose integration of reasoning into speech large language models (speechLLMs) for the end-to-end slot-filling task. Inspired by the recent development of reasoning LLMs, we use a chain-of-thought framework to decompose the slot-filling task into multiple reasoning steps, create a reasoning dataset and apply the supervised fine-tuning strategy to a speechLLM. We distinguish between regular and reasoning speechLLMs and experiment with different types and sizes of LLMs as their text foundation models. We demonstrate performance improvements by introducing reasoning (intermediate) steps. However, we show that a reasoning textual LLM developed mainly for math, logic and coding domains might be inferior as a foundation model for a reasoning speechLLM. We further show that hybrid speechLLMs, built on a hybrid text foundation LLM and fine-tuned to preserve both direct and reasoning modes of operation, have better performance than those fine-tuned employing only one mode of operation.

While large language models demonstrate remarkable capabilities at task-specific applications through fine-tuning, extending these benefits across diverse languages is essential for broad accessibility. However, effective cross-lingual transfer is hindered by LLM performance gaps across languages and the scarcity of fine-tuning data in many languages. Through analysis of LLM internal representations from over 1,000+ language pairs, we discover that middle layers exhibit the strongest potential for cross-lingual alignment. Building on this finding, we propose a middle-layer alignment objective integrated into task-specific training. Our experiments on slot filling, machine translation, and structured text generation show consistent improvements in cross-lingual transfer, especially to lower-resource languages. The method is robust to the choice of alignment languages and generalizes to languages unseen during alignment. Furthermore, we show that separately trained alignment modules can be merged with existing task-specific modules, improving cross-lingual capabilities without full re-training. Our code is publicly available (https://github.com/dannigt/mid-align).

Zero-shot slot filling is a well-established subtask of Natural Language Understanding (NLU). However, most existing methods primarily focus on single-turn text data, overlooking the unique complexities of conversational dialogue. Conversational data is highly dynamic, often involving abrupt topic shifts, interruptions, and implicit references that make it difficult to directly apply zero-shot slot filling techniques, even with the remarkable capabilities of large language models (LLMs). This paper addresses these challenges by proposing strategies for automatic data annotation with slot induction and black-box knowledge distillation (KD) from a teacher LLM to a smaller model, outperforming vanilla LLMs on internal datasets by 26% absolute increase in F1 score. Additionally, we introduce an efficient system architecture for call center product settings that surpasses off-the-shelf extractive models by 34% relative F1 score, enabling near real-time inference on dialogue streams with higher accuracy, while preserving low latency.

Although Large Language Models(LLMs) can generate coherent and contextually relevant text, they often struggle to recognise the intent behind the human user's query. Natural Language Understanding (NLU) models, however, interpret the purpose and key information of user's input to enable responsive interactions. Existing NLU models generally map individual utterances to a dual-level semantic frame, involving sentence-level intent and word-level slot labels. However, real-life conversations primarily consist of multi-turn conversations, involving the interpretation of complex and extended dialogues. Researchers encounter challenges addressing all facets of multi-turn dialogue conversations using a unified single NLU model. This paper introduces a novel approach, MIDAS, leveraging a multi-level intent, domain, and slot knowledge distillation for multi-turn NLU. To achieve this, we construct distinct teachers for varying levels of conversation knowledge, namely, sentence-level intent detection, word-level slot filling, and conversation-level domain classification. These teachers are then fine-tuned to acquire specific knowledge of their designated levels. A multi-teacher loss is proposed to facilitate the combination of these multi-level teachers, guiding a student model in multi-turn dialogue tasks. The experimental results demonstrate the efficacy of our model in improving the overall multi-turn conversation understanding, showcasing the potential for advancements in NLU models through the incorporation of multi-level dialogue knowledge distillation techniques.

Low-resource languages, by its very definition, tend to be under represented in the pre-training corpora of Large Language Models. In this work, we investigate three low-resource cross-lingual approaches that enable an LLM adapt to tasks in previously unseen languages. Llama-2 is an LLM where Indic languages, among many other language families, contribute to less than $0.005\%$ of the total $2$ trillion token pre-training corpora. In this work, we experiment with the English-dominated Llama-2 for cross-lingual transfer to three Indic languages, Bengali, Hindi, and Tamil as target languages. We study three approaches for cross-lingual transfer, under ICL and fine-tuning. One, we find that adding additional supervisory signals via a dominant language in the LLM, leads to improvements, both under in-context learning and fine-tuning. Two, adapting the target languages to word reordering may be beneficial under ICL, but its impact diminishes with fine tuning. Finally, continued pre-training in one low-resource language can improve model performance for other related low-resource languages.

Slot filling and intent detection are two highly correlated tasks in spoken language understanding (SLU). Recent SLU research attempts to explore zero-shot prompting techniques in large language models to alleviate the data scarcity problem. Nevertheless, the existing prompting work ignores the cross-task interaction information for SLU, which leads to sub-optimal performance. To solve this problem, we present the pioneering work of Cross-task Interactive Prompting (CroPrompt) for SLU, which enables the model to interactively leverage the information exchange across the correlated tasks in SLU. Additionally, we further introduce a multi-task self-consistency mechanism to mitigate the error propagation caused by the intent information injection. We conduct extensive experiments on the standard SLU benchmark and the results reveal that CroPrompt consistently outperforms the existing prompting approaches. In addition, the multi-task self-consistency mechanism can effectively ease the error propagation issue, thereby enhancing the performance. We hope this work can inspire more research on cross-task prompting for SLU.

Slot filling is a crucial component in task-oriented dialog systems that is used to parse (user) utterances into semantic concepts called slots. An ontology is defined by the collection of slots and the values that each slot can take. The most widely used practice of treating slot filling as a sequence labeling task suffers from two main drawbacks. First, the ontology is usually pre-defined and fixed and therefore is not able to detect new labels for unseen slots. Second, the one-hot encoding of slot labels ignores the correlations between slots with similar semantics, which makes it difficult to share knowledge learned across different domains. To address these problems, we propose a new model called elastic conditional random field (eCRF), where each slot is represented by the embedding of its natural language description and modeled by a CRF layer. New slot values can be detected by eCRF whenever a language description is available for the slot. In our experiment, we show that eCRFs outperform existing models in both in-domain and cross-domain tasks, especially in predicting unseen slots and values.

Multi-intent natural language understanding (NLU) presents a formidable challenge due to the model confusion arising from multiple intents within a single utterance. While previous works train the model contrastively to increase the margin between different multi-intent labels, they are less suited to the nuances of multi-intent NLU. They ignore the rich information between the shared intents, which is beneficial to constructing a better embedding space, especially in low-data scenarios. We introduce a two-stage Prediction-Aware Contrastive Learning (PACL) framework for multi-intent NLU to harness this valuable knowledge. Our approach capitalizes on shared intent information by integrating word-level pre-training and prediction-aware contrastive fine-tuning. We construct a pre-training dataset using a word-level data augmentation strategy. Subsequently, our framework dynamically assigns roles to instances during contrastive fine-tuning while introducing a prediction-aware contrastive loss to maximize the impact of contrastive learning. We present experimental results and empirical analysis conducted on three widely used datasets, demonstrating that our method surpasses the performance of three prominent baselines on both low-data and full-data scenarios.

Previous work on spoken language understanding (SLU) mainly focuses on single-intent settings, where each input utterance merely contains one user intent. This configuration significantly limits the surface form of user utterances and the capacity of output semantics. In this work, we first propose a Multi-Intent dataset which is collected from a realistic in-Vehicle dialogue System, called MIVS. The target semantic frame is organized in a 3-layer hierarchical structure to tackle the alignment and assignment problems in multi-intent cases. Accordingly, we devise a BiRGAT model to encode the hierarchy of ontology items, the backbone of which is a dual relational graph attention network. Coupled with the 3-way pointer-generator decoder, our method outperforms traditional sequence labeling and classification-based schemes by a large margin.

Recently, Profile-based Spoken Language Understanding (SLU) has gained increasing attention, which aims to incorporate various types of supplementary profile information (i.e., Knowledge Graph, User Profile, Context Awareness) to eliminate the prevalent ambiguities in user utterances. However, existing approaches can only separately model different profile information, without considering their interrelationships or excluding irrelevant and conflicting information within them. To address the above issues, we introduce a Heterogeneous Graph Attention Network to perform reasoning across multiple Profile information, called Pro-HAN. Specifically, we design three types of edges, denoted as intra-Pro, inter-Pro, and utterance-Pro, to capture interrelationships among multiple Pros. We establish a new state-of-the-art on the ProSLU dataset, with an improvement of approximately 8% across all three metrics. Further analysis experiments also confirm the effectiveness of our method in modeling multi-source profile information.